Digitized service and maintenance with tapio and service partner

Table of Contents

1. Challenges in the Workshop

2. What is a Service partner at tapio?

3. How does collaboration with a Service Partner work?

4. How to add a Service partner in My tapio

5. Your Advantages at a Glance

6. Conclusion

7. Frequently Asked Questions

Challenges in the Workshop

Many companies from the wood industry reported to us:

"Service is often still a black box – inquiries take too long, documents are missing, or information does not reach the destination."

Especially during machine downtimes, every minute counts. At the same time, the number of digital tools is growing, making tool maintenance increasingly challenging. This is precisely where tapio and the integration of service partners come into play: They create transparency, accelerate processes, and finally make service digital, comprehensible, and efficient.

What is a Service partner at tapio?

A Service Partner is a company that offers digital services for you via tapio – e.g., machine maintenance in the ServiceBoard or sharpening your tools in twinio.

To enable a flexible and scalable solution for all our apps, you can manage all service partners centrally in the customer portal My tapio. This way, you keep track, maintain your partnerships in one place, and use them across various applications.

You can add as many partners as you like and flexibly control who receives which inquiries. Automatically transmitted information such as customer numbers or machine data ensures smooth communication.

How does collaboration with a Service Partner work?

The collaboration with your service partners takes place entirely digitally within the tapio ecosystem – saving you valuable time and increasing the efficiency of your processes.

If you want to handle the machine service for your HOMAG machines digitally, simply use our ServiceBoard. This allows you to send service requests quickly and easily. By attaching images and videos, you give your service partner a comprehensive overview of the problem – often complex machine errors can be resolved just as easily. If this is not sufficient, the integrated video diagnosis allows for a more precise description of the error situation to find a targeted solution – all without the need for a technician on site.

Or digitize the maintenance of your tools directly in our tool management twinio with the add-on Digital Sharpening. With this extension, you can conveniently send your sharpening and maintenance orders directly from twinio to service partners like LEUCO or SPREYER. This way, you always have an overview of the current status of your orders as well as the location of your tools. After the sharpening process is completed, the updated measurement data is automatically recorded in twinio. This not only saves time but also allows you to track every sharpening cycle over the long term and continuously improve the performance of your tools.

How to add a Service partner in My tapio

Before you start, please ensure that you have acquired the corresponding app and the appropriate add-on for the desired service partner in the tapio Store, for example, the base app twinio with the add-ons Sharpening Service SPREYER or Sharpening Service LEUCO.

Once you have the required licenses, you can begin the setup:

1. Log in as an admin to your My tapio business account.

2. In My tapio, go to the menu at the bottom and select "Business Account" -> "Service Partner Relationships".

3. Click on the button "Add Service Partner".

4. Select the desired service partner from the list.

5. Enter the customer number under which you are registered with the service partner and then click on "Add".

Your service partner will now automatically receive a request to confirm the partnership. The verification of the information may take a little time. After successful approval, the partner will appear in your overview – and will subsequently be available directly in twinio for sharpening and maintenance orders.

A video tutorial on how to add a new service partner can be found in our Help Center: How can I add a new service partner?

Your Advantages at a Glance

✅ Faster Responses thanks to digital communication

✅ Less Downtime through video diagnostics and structured inquiries

✅ Transparency through documented processes

✅ More Efficient Tool Management with digital sharpening orders

Conclusion

Service processes and tool maintenance are central challenges in everyday workshop life – especially when time and precision are crucial. The integration of service partners via tapio provides a digital solution that relieves all parties involved:

• You shorten response times by transmitting service requests directly digitally and with all relevant information.

• You optimize your tool processes by making sharpening and maintenance orders transparent and automated.

• And you always keep full oversight – over partners, orders, and the status of your tools.

Whether machine service or tool care: With tapio, you digitalize your collaboration with service partners – flexibly, efficiently, and future-proof.

Frequently Asked Questions

How much does collaboration cost?
The costs vary depending on the partner and service. Some services are already included in certain licenses.

Can I use multiple service partners?
Yes, as many as you need.

How secure is my data?
Data processing is carried out in accordance with the high security standards of tapio.
Data protection and data security at tapio