Blog
Digitized service and maintenance with tapio and service partner
Friday, July 11, 2025
Christian Neumann
What if service requests for machine service and tool maintenance were no longer associated with long phone calls and paper forms, but could be handled quickly, transparently, and digitally? With tapio, you can easily add your service partner and digitize your machine service as well as your tool maintenance.
Table of Contents
Challenges in the Workshop
Many companies from the woodworking industry reported to us:
“Service is often still a black box – requests take too long, documents are missing, or information does not arrive.”
Particularly during machine downtimes, every minute counts. At the same time, the number of digital tools is growing, making tool maintenance increasingly challenging. This is precisely where tapio and the integration of service partners come in: They create transparency, accelerate processes, and make service digital, traceable, and efficient.
What is a Service Partner at tapio?
A Service Partner is a company that offers digital services for you through tapio – for instance, machine maintenance in the ServiceBoard or sharpening your tools in twinio.
To enable a flexible and scalable solution for all our apps, you can manage all service partners centrally in the customer portal My tapio. This way, you keep an overview, maintain your partnerships in one place, and use them in different applications at the same time.
You can add as many partners as you want and control who receives which requests flexibly. Automatically transmitted information such as customer numbers or machine data ensures smooth communication.
How does collaboration with a Service Partner work?
The collaboration with your service partners takes place completely digitally within the tapio ecosystem – saving you valuable time and increasing the efficiency of your processes.
If, for example, you want to handle machine service for your HOMAG machines digitally, simply use our ServiceBoard. With this, you can send service requests quickly and easily. By attaching pictures and videos, you give your service partner a comprehensive overview of the problem – allowing even complex machine errors to be solved easily in many cases. If this is not enough, the integrated video diagnosis allows you to describe the fault situation even more precisely to find a targeted solution – all without deploying a technician on-site.
Or, digitize the maintenance of your tools directly in our tool management twinio with the add-on Digital Sharpening. With this extension, you can conveniently send your sharpening and maintenance jobs directly from twinio to service partners like LEUCO or SPREYER. This way, you always keep track of the current status of your jobs and the whereabouts of your tools. Once the sharpening process is completed, the updated measurement data is automatically entered into twinio. This not only saves time but also enables you to track every sharpening cycle in the long run and continuously improve the performance of your tools.
How to add service partners in My tapio
Before you start, please ensure that you have purchased the appropriate app and add-on for the desired service partner in the tapio store, such as the basic app twinio with the add-ons Sharpening Service SPREYER or Sharpening Service LEUCO.
Once you have the required licenses, you can begin setup:
Log in as admin to your My tapio company account.
In My tapio, go to the menu at the bottom on “Company Account” -> “Service Partner Relationships”.
Click on the button “Add Service Partner”.
Select the desired service partner from the list
Provide the customer number under which you are listed with the service partner and then click on “Add”.
Your service partner will now automatically receive a request to confirm the partnership. Reviewing the information may take some time. After successful approval, the partner will appear in your overview – and will then be available directly in twinio for sharpening and maintenance jobs.
A video guide on adding a new service partner is available in our Help Center: How can I add a new service partner?
Your advantages at a glance
✅ Faster Responses thanks to digital communication
✅ Less Downtime through video diagnoses and structured requests
✅ Transparency through documented processes
✅ More Efficient Tool Management with digital sharpening orders
Conclusion
Service processes and tool maintenance are central challenges in everyday workshop life – especially when time and precision are crucial. The integration of service partners through tapio provides a digital solution that relieves all involved:
You shorten reaction times by submitting service requests directly digitally and with all relevant information.
You optimize your tool processes by running sharpening and maintenance jobs traceably and automatically.
And you always have the full overview – of partners, orders, and the status of your tools.
Whether machine service or tool maintenance: With tapio, you digitalize your collaboration with service partners – flexibly, efficiently, and future-proof.
Frequently Asked Questions
What are the costs of collaboration?
The costs vary depending on the partner and service. Some services are already included in certain licenses.
Can I use multiple service partners?
Yes, as many as needed.
How secure is my data?
Data processing is carried out according to tapio's high-security standards.
Data protection and security at tapio
