News
News from the tapio app world.
The management of subscriptions, invoices and payment methods is now directly integrated into My tapio. Users can thus manage all commercial functions centrally via the menu item Company account ⚙️.
Divided into Subscriptions and payment methods as well as Invoice overview, the following functions are available:
Payment methods: Adding credit cards, selecting a default payment method, as well as editing or removing stored credit cards.
Subscriptions: Adding add-ons or licenses, changing the billing period, as well as canceling or reactivating existing subscriptions.
Invoices: Changing the billing contact, retrieving stored invoices, as well as downloading or settling invoices.
Detailed instructions for the individual functions are available in the tapio Help Center. If you have any questions or feedback, our tapio Support is at your disposal.
The tool and catalog data in twinio have been comprehensively revised and restructured.
Catalog data is now displayed separately from tool data and is directly assigned to the respective catalog items. Tool data such as measurement data, usage data, and individually created parameters can be found separately under each individual tool.
The data has also been revised and reduced to the actually used information. The ETML standard remains included, but has also been limited to relevant details.
Previously, catalog items in the twinio tool overview were automatically hidden as soon as no individual tools remained. From now on, catalog items will remain visible, even if all associated individual tools have been deleted.
Users can still view and edit catalog items, and remove them selectively if needed. New individual tools can be added using the + symbol at the beginning of the respective row. This keeps the structure intact and allows the visibility of catalog items to be managed individually.
ServiceBoard users can now specify an alternative contact person, including a phone number, when creating a service case. Previously, the person stored in the system was automatically forwarded to the service team. This made it more difficult for the service team to reach the correct contact person, especially when a service case was created on behalf of someone else.
By allowing users to provide an alternative contact person with a phone number, collaboration between customers and the service team is significantly improved, enabling issues to be resolved more quickly and smoothly.