News

ServiceBoard users can now specify an alternative contact person, including a phone number, when creating a service case. Previously, the person stored in the system was automatically forwarded to the service team. This made it more difficult for the service team to reach the correct contact person, especially when a service case was created on behalf of someone else.

By allowing users to provide an alternative contact person with a phone number, collaboration between customers and the service team is significantly improved, enabling issues to be resolved more quickly and smoothly.

The App Launcher in the My tapio home area has been redesigned to simplify usage and create a clearer distinction from the app management section.

All apps are now displayed in a clear list with name and icon and can be launched directly from there as usual. The previous "Mark with star" favorite function has been replaced by drag-and-drop for repositioning.

In addition, the card view has been removed. The new layout now more clearly distinguishes between launching apps from the Home area and managing apps under the "Apps" menu.

twinio users now have the option to download the data of their tools and tool holders in CSV format. This allows central tool information such as ID, storage location and availability to be viewed and processed outside of twinio if needed.

The feature can be accessed in twinio Office via the main menu.

After an extended period of gathering feedback and suggestions from practical use, we have improved the ticket overview in the ServiceBoard. Important information, such as machine name and number, is now permanently visible on all devices (PC, tablet, and smartphone).

In addition, the appearance has been updated to match the current My tapio design standards. This allows the ServiceBoard to seamlessly integrate into the modern, unified design of the tapio app ecosystem.

All existing functions remain unchanged. This update focuses on improved information display and a consistent, user-friendly experience.