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Create and resolve service cases with ServiceBoard

Create service tickets in seconds, send them to your service partner, resolve issues through video diagnostics, and document solutions – all without requiring a technician on site.

Create service tickets in seconds, send them to your service partner, resolve issues through video diagnostics, and document solutions – all without requiring a technician on site.

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Receive license

Open ServiceBoard

Open ServiceBoard

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Excerpt from the detail page of twinio in My tapio
Widgets available for purchase in the tapio Store
Service case overview of the tapio ServiceBoard
Service case overview of the tapio ServiceBoard
Service case overview of the tapio ServiceBoard

Create service tickets

Create service cases with just a few clicks

Create a service tickets fast and easily with just a few clicks, add photos and automatically send all of it to the right service partner. The attachments provide your service partner with valuable insights in advance, effectively reducing downtime and machine stoppages.

Service board open on an illustrated laptop and smartphone
Collage made up of various parts of a service ticket created using the Service Board.

Create service tickets

Create service cases with just a few clicks

Create a service tickets fast and easily with just a few clicks, add photos and automatically send all of it to the right service partner. The attachments provide your service partner with valuable insights in advance, effectively reducing downtime and machine stoppages.

Service board open on an illustrated laptop and smartphone
Collage made up of various parts of a service ticket created using the Service Board.

Create service tickets

Create service cases with just a few clicks

Create a service tickets fast and easily with just a few clicks, add photos and automatically send all of it to the right service partner. The attachments provide your service partner with valuable insights in advance, effectively reducing downtime and machine stoppages.

Service board open on an illustrated laptop and smartphone
Collage made up of various parts of a service ticket created using the Service Board.

Identify the problem

Minimize time and costs with remote maintenance

Based on a precise problem description, cases are routed directly to the appropriate service contact. The technician contacts you by phone or uses the integrated videodiagnosis in ServiceBoard. Video diagnosis allows you to show the issue and your service contact can present the solution using 3D models. You can use your device's camera to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

An illustrated CNC machine as background
Illustration of a smartphone with a video call open from the ServiceBoard, showing a service technician.

Identify the problem

Minimize time and costs with remote maintenance

Based on a precise problem description, cases are routed directly to the appropriate service contact. The technician contacts you by phone or uses the integrated videodiagnosis in ServiceBoard. Video diagnosis allows you to show the issue and your service contact can present the solution using 3D models. You can use your device's camera to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

An illustrated CNC machine as background
Illustration of a smartphone with a video call open from the ServiceBoard, showing a service technician.

Identify the problem

Minimize time and costs with remote maintenance

Based on a precise problem description, cases are routed directly to the appropriate service contact. The technician contacts you by phone or uses the integrated videodiagnosis in ServiceBoard. Video diagnosis allows you to show the issue and your service contact can present the solution using 3D models. You can use your device's camera to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

An illustrated CNC machine as background
Illustration of a smartphone with a video call open from the ServiceBoard, showing a service technician.

Receive solution

Your knowledge database for machine problems

With ServiceBoard, you automatically create an extensive knowledge database. The documented solutions for individual machine problems enable you to solve recurring problems independently. The search function allows you to quickly find previous solutions, saving you valuable time in the event of production downtimes.

Collage of many service tickets that were solved with the ServiceBoard
A collage shows a search field and the found, resolved service ticket in the ServiceBoard to demonstrate the search function.

Receive solution

Your knowledge database for machine problems

With ServiceBoard, you automatically create an extensive knowledge database. The documented solutions for individual machine problems enable you to solve recurring problems independently. The search function allows you to quickly find previous solutions, saving you valuable time in the event of production downtimes.

Collage of many service tickets that were solved with the ServiceBoard
A collage shows a search field and the found, resolved service ticket in the ServiceBoard to demonstrate the search function.

Receive solution

Your knowledge database for machine problems

With ServiceBoard, you automatically create an extensive knowledge database. The documented solutions for individual machine problems enable you to solve recurring problems independently. The search function allows you to quickly find previous solutions, saving you valuable time in the event of production downtimes.

Collage of many service tickets that were solved with the ServiceBoard
A collage shows a search field and the found, resolved service ticket in the ServiceBoard to demonstrate the search function.

Web app

No matter when and where - directly in the browser

Thanks to its technical implementation as a web app, the ServiceBoard can be used independently of the device, anytime and anywhere in the browser, without the need for updates [1].

serviceboard.tapio.one

Prices

Select and configure subscription now

Everything you need for efficient machine service. Choose the ServiceBoard subscription now.

Everything you need for efficient machine service. Choose the ServiceBoard subscription now.

Basic

€10

Per month

Unlimited number of service tickets

Unlimited number of users

Video Diagnosis Tool

Documentation of solutions

Search function

Receive license

0

€

For all packages

Blog

Service from practice
made digital & efficient

Discover current posts about the ServiceBoard and digital innovations in the wood industry on the tapio blog.

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View Blog

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More Information

More about ServiceBoard

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Partnership

tapio as a partner

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Step by step

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FAQ

Frequently asked questions about ServiceBoard

Do you have any further questions?

Contact us!

How can I add a new service partner?

How do I activate my ServiceBoard license?

I have more than three attachments, what can I do?

How many users can use ServiceBoard?

On which devices can I use ServiceBoard?

Why is my machine not displayed in the ServiceBoard?

Simple machine service with the ServiceBoard

Use ServiceBoard on your smartphone or PC and log in to My tapio to digitalize your machine service and use it on all your devices.

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Buy license

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The tapio ServiceBoard on a smartphone and a laptop
The tapio ServiceBoard on a smartphone and a laptop

[1] Browser recommendation: Chrome, Firefox, Edge, Safari each in the latest version

Internet recommendation: Download at least 384 kbit/s | Upload at least 384 kbit/s

Machines: All machines of integrated tapio partners. ServiceBoard works for service requests and video diagnostics without machine connectivity or tapio readiness.

Services of the service partners: To receive specific services from your service partner, you will probably need a separate service contract with the responsible service partner, e.g. the machine manufacturer



The following applies to all packages:

Prices excluding statutory VAT.

Separate service contracts with your service partners may be necessary

automatic contract renewal by one month for monthly subscriptions or by one year for annual subscriptions

Notice period: 3 days before automatic contract renewal

Subscription billing date upon purchase of the license