Fix machine error messages by yourself

Stay productive: serviceAssist shows you immediate help for machine disruptions – completely without a service technician.

Free trial

open serviceAssist

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Screenshot from the HOMAG ServiceAssist of the machine overview

serviceAssist

Web app for finding solutions to error messages

Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.

Detail page with suggested solutions for self-help with machine problems, open on a laptop.

serviceAssist

Web app for finding solutions to error messages

Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.

serviceAssist

Web app for finding solutions to error messages

Error messages on your HOMAG machine? The serviceAssist web app offers proven solutions without the help of a service technician. Keep your production running yourself.

Classic

Optimize your service process at no cost

The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.

View of the diagnosis history in serviceAssist, open on a laptop.

Classic

Optimize your service process at no cost

The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.

Classic

Optimize your service process at no cost

The free ServiceAssist Classic gives you unlimited access to your machine documentation, access to your remote diagnosis history and allows you to use ServiceRemote's advanced technology and more.

Advanced

Solution recommendations with serviceAssist Advanced

Receive proven solution suggestions with step-by-step instructions for error messages directly in the web app. Evaluate the solution steps in order to continuously improve the serviceAssist application together with us and indicate the probability of success even more precisely in the future.

Advanced

Solution recommendations with serviceAssist Advanced

Advanced

Solution recommendations with serviceAssist Advanced

digital service

Service ticket directly from serviceAssist

If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.

More about ServiceBoard

serviceAssist and tapio ServiceBoard displayed on two smartphones

Movement of a pre-filled service ticket along data streams

digital service

Service ticket directly from serviceAssist

If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.

More about ServiceBoard

digital service

Service ticket directly from serviceAssist

If none of the suggested solutions were helpful, you can send a pre-filled service ticket directly to the machine manufacturer via an interface with the tapio ServiceBoard and save valuable time.

More about ServiceBoard

Knowledge transfer

Proven solutions for machine errors

serviceAssist uses an extensive knowledge pool that integrates error messages and sensor data from HOMAG machines worldwide, the expertise of our service technicians, developers as well as feedback from you. The result is precise solution proposals in the serviceAssist web app.

Digital representation of the continuous data exchange between a central knowledge pool, apps, and machines

Knowledge transfer

Proven solutions for machine errors

Knowledge transfer

Proven solutions for machine errors

Web app

No matter when and where - directly in the browser

Thanks to the technical implementation as a web app, serviceAssist can be used in the browser independently of the device, anytime and anywhere, without requiring updates [1].

serviceassist.homag.cloud

Prices

Select and configure subscription now

Fix your machine problems yourself. Choose a serviceAssist subscription now.

Classic

€0

Per year

Maintenance overview ²

Access to your machine documentation

serviceRemote license included

Overview of remote diagnosis history

Spare part management

Free with a tapio-registered HOMAG machine

Advanced

Yearly

€15

Per month

Maintenance overview ²

Access to your machine documentation

serviceRemote license included

Overview of remote diagnosis history

Spare part management

Solution proposals with instructions (step by step) for specific error messages

Try for 30 days for €0

For all packages

More about tapio

www.homag.com

More about serviceAssist

Security

Data ownership & Security

Partnership

tapio as a partner

Partnership

tapio as a partner

Step by step

Start with tapio

Step by step

Start with tapio

More apps

MachineBoard

Keep an eye on your machines

Discover MachineBoard

MachineBoard

Keep an eye on your machines

Discover MachineBoard

MachineBoard

Keep an eye on your machines

Discover MachineBoard

ServiceBoard

Remote and digital machine service

Discover ServiceBoard

ServiceBoard

Remote and digital machine service

Discover ServiceBoard

ServiceBoard

Remote and digital machine service

Discover ServiceBoard

twinio

Manage tools digitally

Discover twinio

twinio

Manage tools digitally

Discover twinio

twinio

Manage tools digitally

Discover twinio

Solve your machine problems easily by yourself

Solve your machine problems yourself easily.

Start for free with serviceAssist now

Try for free

No My tapio company account yet?

[1] Devices: serviceAssist is a browser application for use on a PC or laptop

Internet recommendation: DSL, UMTS, LTE / at least 5 Mbit / recommended 50 Mbit

Internet browser: For serviceAssist on a PC or laptop, “Microsoft Edge”, “Google Chrome” or “Firefox” are recommended

Login: Use your My tapio login data once you have purchased product licenses for serviceAssist or when using the 30-day trial version

[2] Only for tapio-ready machines

The following applies to all packages:

Prices excluding statutory VAT.

automatic contract renewal by one month for monthly subscriptions and by one year for annual subscriptions

Notice period: 3 days before automatic contract renewal in each case

Billing time of the subscription upon purchase of the licenses