News from the tapio app world.
ServiceBoard users can now specify an alternative contact person, including a phone number, when creating a service case. Previously, the person stored in the system was automatically forwarded to the service team. This made it more difficult for the service team to reach the correct contact person, especially when a service case was created on behalf of someone else.
By allowing users to provide an alternative contact person with a phone number, collaboration between customers and the service team is significantly improved, enabling issues to be resolved more quickly and smoothly.
After an extended period of gathering feedback and suggestions from practical use, we have improved the ticket overview in the ServiceBoard. Important information, such as machine name and number, is now permanently visible on all devices (PC, tablet, and smartphone).
In addition, the appearance has been updated to match the current My tapio design standards. This allows the ServiceBoard to seamlessly integrate into the modern, unified design of the tapio app ecosystem.
All existing functions remain unchanged. This update focuses on improved information display and a consistent, user-friendly experience.
Service partner Homag has extended the “ServiceBoard for free” promotion until the end of the year. Every license purchased within the promotional period, until December 31, 2024, will remain permanently free of charge.
How it works:
Select ServiceBoard in the tapio Store
Choose the desired number of licenses and subscription period
Add to cart and complete the purchase
The license is acquired for €0 and remains permanently free. This also applies to licenses provisioned within the promotional period as part of Homag's App-Plus package.
In response to numerous user requests, tapio has now integrated the proven QR code scanner into the new ServiceBoard Web App as well. Previously available in last year’s discontinued native ServiceBoard app, the feature to scan the machine’s QR code when creating a service case is now available again.
How it works:
Select “Create Service Case”
Choose your service partner (if multiple are available)
Select the QR code icon to open the camera
Scan the QR code of your HOMAG machine
The machine number will then be automatically entered. If not, please check if the machine has been assigned a ServiceBoard license in My tapio.