Alternative contact when creating service cases

ServiceBoard users can now specify an alternative contact person, including a phone number, when creating a service case. Previously, the person stored in the system was automatically forwarded to the service team. This made it more difficult for the service team to reach the correct contact person, especially when a service case was created on behalf of someone else.

By allowing users to provide an alternative contact person with a phone number, collaboration between customers and the service team is significantly improved, enabling issues to be resolved more quickly and smoothly.