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Create & send service case in under a minute

Discover the easy assistance in case of emergency with ServiceBoard

Receive license

Receive license

Open ServiceBoard

Open ServiceBoard

No My tapio company account yet?

Sign up for free

No My tapio company account yet?

Sign up for free

At a glance

The ServiceBoard at a glance

Create service tickets, keep an eye on the current status, communicate directly with your service partners, and find targeted solutions via video.

Create service tickets, keep an eye on the current status, communicate directly with your service partners, and find targeted solutions via video.

Keep an overview

Overview of all service cases in your production - the service tickets that have already been resolved and those that are currently being processed.

Service tickets

Create a service ticket with just a few clicks, add photos and automatically send it to the right service partner.

Communication
with serviceAssist

Jump directly from the serviceAssist web app to the pre-filled service ticket in the tapio ServiceBoard.

Video diagnosis

Use the video transmission to connect directly with your service partner and look for specific solutions together.

Overview

Always keep an eye on open and solved tickets

If none of the solutions suggested in serviceAssist were helpful, you can jump directly from the serviceAssist web app to the pre-filled service ticket in the tapio ServiceBoard. This saves you valuable time in the event of machine breakdowns.

Smartphone shows open tapio ServiceBoard
Rider for easy navigation in the ServiceBoard with various ticket status labels

Overview

Always keep an eye on open and solved tickets

If none of the solutions suggested in serviceAssist were helpful, you can jump directly from the serviceAssist web app to the pre-filled service ticket in the tapio ServiceBoard. This saves you valuable time in the event of machine breakdowns.

Smartphone shows open tapio ServiceBoard
Rider for easy navigation in the ServiceBoard with various ticket status labels

Overview

Always keep an eye on open and solved tickets

If none of the solutions suggested in serviceAssist were helpful, you can jump directly from the serviceAssist web app to the pre-filled service ticket in the tapio ServiceBoard. This saves you valuable time in the event of machine breakdowns.

Smartphone shows open tapio ServiceBoard
Rider for easy navigation in the ServiceBoard with various ticket status labels

Applications in interaction

Service helper

Act quickly in the event of a problem

Thanks to a precise error description, the service case is routed directly to the appropriate technician. The technician contacts you by phone or uses video diagnostics via the ServiceBoard. With video diagnostics, you or the technician can show the problem or present the solution using 3D models. You can use the camera on your device to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

serviceAssist and tapio ServiceBoard displayed on two smartphones
Movement of a pre-filled service ticket along data streams

Service helper

Act quickly in the event of a problem

Thanks to a precise error description, the service case is routed directly to the appropriate technician. The technician contacts you by phone or uses video diagnostics via the ServiceBoard. With video diagnostics, you or the technician can show the problem or present the solution using 3D models. You can use the camera on your device to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

serviceAssist and tapio ServiceBoard displayed on two smartphones
Movement of a pre-filled service ticket along data streams

Service helper

Act quickly in the event of a problem

Thanks to a precise error description, the service case is routed directly to the appropriate technician. The technician contacts you by phone or uses video diagnostics via the ServiceBoard. With video diagnostics, you or the technician can show the problem or present the solution using 3D models. You can use the camera on your device to give the technician a direct insight. This saves time, minimizes downtime and reduces service costs.

serviceAssist and tapio ServiceBoard displayed on two smartphones
Movement of a pre-filled service ticket along data streams

ServiceBoard Live

ServiceBoard and serviceAssist in practice

The ServiceBoard saves you costs and valuable time when servicing machines. You can solve potential machine problems faster and get an overview of all your service cases - on your smartphone and tablet.

Watch on YouTube

Carpenter in dark shirt and glasses at modern machine control
Darkened background with orange label: ServiceBoard & ServiceAssist YouTube Thumbnail.

ServiceBoard Live

ServiceBoard and serviceAssist in practice

The ServiceBoard saves you costs and valuable time when servicing machines. You can solve potential machine problems faster and get an overview of all your service cases - on your smartphone and tablet.

Watch on YouTube

Carpenter in dark shirt and glasses at modern machine control
Darkened background with orange label: ServiceBoard & ServiceAssist YouTube Thumbnail.

ServiceBoard Live

ServiceBoard and serviceAssist in practice

The ServiceBoard saves you costs and valuable time when servicing machines. You can solve potential machine problems faster and get an overview of all your service cases - on your smartphone and tablet.

Watch on YouTube

Carpenter in dark shirt and glasses at modern machine control
Darkened background with orange label: ServiceBoard & ServiceAssist YouTube Thumbnail.

furniture production

Simply use it in furniture production

At tapio, the number of users is unlimited, you only pay per machine for using the ServiceBoard. You can choose whether to conclude an annual or monthly subscription for the machine. You can easily manage the licenses, machines, and users of your company in my.tapio.one.

Carpenter in brown overalls working on laptop in production environment

furniture production

Simply use it in furniture production

At tapio, the number of users is unlimited, you only pay per machine for using the ServiceBoard. You can choose whether to conclude an annual or monthly subscription for the machine. You can easily manage the licenses, machines, and users of your company in my.tapio.one.

Carpenter in brown overalls working on laptop in production environment

furniture production

Simply use it in furniture production

At tapio, the number of users is unlimited, you only pay per machine for using the ServiceBoard. You can choose whether to conclude an annual or monthly subscription for the machine. You can easily manage the licenses, machines, and users of your company in my.tapio.one.

Carpenter in brown overalls working on laptop in production environment

Prices

Select and configure subscription now

Everything you need for efficient machine service. Choose the ServiceBoard subscription now.

Everything you need for efficient machine service. Choose the ServiceBoard subscription now.

Basic

€10

Per month

Unlimited number of service tickets

Unlimited number of users

Video Diagnosis Tool

Documentation of solutions

Search function

Receive license

0

€

For all packages

More about tapio

ServiceBoard

Digital machine service

Security

Data ownership & Security

Partnership

tapio as a partner

Partnership

tapio as a partner

Step by step

Start with tapio

Step by step

Start with tapio

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FAQ

Frequently asked questions about ServiceBoard

Do you have any further questions?

Contact us!

How can I add a new service partner?

How do I activate my ServiceBoard license?

I have more than three attachments, what can I do?

How many users can use ServiceBoard?

On which devices can I use ServiceBoard?

Why is my machine not displayed in the ServiceBoard?

Simple machine service with the ServiceBoard

Use ServiceBoard on your smartphone or PC and log in to My tapio to digitalize your machine service and use it on all your devices.

Buy license

Buy license

No My tapio company account yet?

Sign up for free

The tapio ServiceBoard on a smartphone and a laptop
The tapio ServiceBoard on a smartphone and a laptop

[1] Browser recommendation: Chrome, Firefox, Edge, Safari each in the latest version

Internet recommendation: Download at least 384 kbit/s | Upload at least 384 kbit/s

Machines: All machines of integrated tapio partners. ServiceBoard works for service requests and video diagnostics without machine connectivity or tapio readiness.

Services of the service partners: To receive specific services from your service partner, you will probably need a separate service contract with the responsible service partner, e.g. the machine manufacturer



The following applies to all packages:

Prices excluding statutory VAT.

Separate service contracts with your service partners may be necessary

automatic contract renewal by one month for monthly subscriptions or by one year for annual subscriptions

Notice period: 3 days before automatic contract renewal

Subscription billing date upon purchase of the license