What is a service partner?
A service partner is a tapio partner that offers services through tapio.
For ServiceBoard: Add service partners to your tapio account to make service requests and resolve them, for example, through a video diagnosis. You can add as many service partners as you like. Who handles your service case is decided by you in the ServiceBoard web app. When adding a service partner, your customer number or machine number is sent to identify you as a customer.
Service partners are also important for the additional package “Digital Sharpening”, which you can add to your twinio basic license. Add a service partner to have your tools sharpened. Your customer number is sent to identify you.