digital solution suggestions
Fix machine error messages yourself
with serviceAssist
with serviceAssist
serviceAssist
An app for finding solutions to error messages
Unknown malfunction and error messages are displayed on your HOMAG machine? There are situations in which even experienced machine operators are clueless.
The serviceAssist web app will help you in precisely these moments in the future and show you suitable and proven solution suggestions - and without the direct help of a service employee.
Keep your production running and rely on the digital assistant serviceAssist - The digital support for every machine operator.
Use serviceAssist Classic free of charge
serviceRemote functionality, machine documentation, spare parts history and more
The license for ServiceAssist Classic is free of charge for you. The following functions are available to you without restriction:
- Access to your machine documentation
- View the history of your remote diagnostics
- ServiceRemote: the remote diagnostics technology of the future - find more information here.
Would you like a little more? Then perform the solution suggestions yourself, with serviceAssist Advanced.
with feedback to success
Perform solution suggestions
with serviceAssist Advanced
For your own troubleshooting, proven solution suggestions with the appropriate step-by-step instructions for specific error messages are displayed directly in the web app.
After you have performed the troubleshooting steps, you can indicate in the app whether the information was helpful.
Continuous improvement and expansion of the serviceAssist application allows the probabilities of success to be indicated more accurately.
digital service
Contact service directly from the serviceAssist app
If none of the suggested solutions were helpful, a service ticket can be sent to the machine manufacturer directly in the serviceAssist app through an interface with the tapio ServiceBoard.
All the functions for service tickets, video diagnostics and remote maintenance for error solving can be found in the ServiceBoard app.
Knowledge transfer
Profit from existing approaches to solve machine failures
serviceAssist has access to a large pool of information and experience. From anywhere in the world, HOMAG machines connected to tapio report error messages and sensor data to it. The knowledge of service technicians and developers also flows into the solution finding process. Feedback from machine operators on the usefulness of various proposed solutions for troubleshooting is also included in the analysis of all data. The result is the solution suggestions in the serviceAssist app.
Solution finding in different sizes
The right package for your
digital support
FREE TRIAL
1 month free of charge
BASIC LICENSE
15 EUR
each month1
BASIC LICENSE
150 EUR
per year1
Sign up now and buy the serviceAssist license in the tapio Shop
or test it 30 days for free!
To use serviceAssist, you need a product license to log in to the webapp. To do this, log in to your My tapio company account and purchase either the 30-day trial license or directly a monthly or yearly subscription to serviceAssist.
Not yet a tapio account?
To buy or test digital products and apps in the tapio Shop, you need a tapio company account.
You can find out how to do this here.
serviceAssist useage
Technical requirements
for using the web app "serviceAssist"
| + Devices | serviceAssist is a browser application for use on a PC, laptop or tablet |
| + Internet connection | DSL, UMTS, LTE: min. 5 Mbit recommended 50 Mbit |
| + Internet browser | To use serviceAssist we recommend using Microsoft Edge, Google Chrome or Firefox as a browser |
| + Login | With your tapio account login details once you have purchased product licenses for serviceAssist or when using the 30-day trial version. |
How to activate your serviceAssist license
Register your company at my.tapio.one and invite your colleagues as users. | |
Register your "tapio-ready" machines of integrated tapio partners and connect the machines to tapio within your company account in my.tapio.one. | |
Go to the tapio shop, select a package and buy your serviceAssist license. | |
Assign the purchased serviceAssist licenses to your machines and add additional packages if necessary. | |
Open serviceAssist at serviceAssist.homag.cloud and log in with your user account. |
tapio support
For technical questions about tapio
Can we assist you by registering with My tapio, or show you around My tapio? Or can we support you in solving any technical issues with My tapio?
Please feel free to reach out to our tapio team from Monday to Friday between 8.00 a.m. to 5.00 p.m. (CET):
+49 7445 8379 949
service@tapio.one
