Your workshop is colorful and consists of many different materials, tools, and woodworking machines. To make your production more efficient through digital tools, it also requires a digital environment.
In a nutshell, My tapio is the customer account of your entire workshop & production. My tapio is, thus, the basis for using digital tools from tapio and tapio partners.
After registering with tapio, you can digitally manage your physical workshop by adding woodworking machines, tools, users, and much more. Discover My tapio now.
Add all woodworking machines - tapio checks which machines are tapio-ready and connects them free of charge.
Orchestrate all purchased or activated app licenses from tapio and tapio partners.
Invite any number of colleagues to My tapio and authorize them for various apps.
Digitally map the physical workshop into halls, machines, storage locations, and more, to use them across apps.
For a digital remote service, you can manage your (machine) service partner relationships here.
For support in apps or in My tapio, share an access here for tapio and partners.
If your woodworking machine is tapio-ready, it will automatically be connected to tapio completely free of charge and can used for digital products.
If your woodworking machine is not tapio-ready, you will receive separate information from tapio about possible updates from your machine manufacturer. Nevertheless, you can still use some digital apps for this machine with a limited connectivity, such as ServiceBoard.
Jan explains how to find your way around in My tapio and which steps are possible. Furthermore, he explains the individual tabs for machines, applications, users, service partners, and production, as well as the status of your machines.
Need help registering with tapio or for adding your woodworking machines? Here you find the tapio Help & FAQ page, with a step-by-step guide for a perfect start with My tapio as well as a detailed answers to common questions.
Can we assist you by registering with My tapio, or show you around My tapio? Or can we support you in solving any technical issues with My tapio?
Please feel free to reach out to our tapio team from Monday to Friday between 8.00 a.m. to 5.00 p.m. (CET)
Use the following phone number or email to get in touch:
+49 7445 8379 949
A tapio administrator is a user in a tapio company account with the role "Administrator". As an administrator you can add colleagues, i.e. other users, and change their roles. The tapio administrator can also manage apps and machines. The creator of a tapio company account is always automatically tapio Administrator.
To connect a machine with tapio all you need is an internet connection.
You don't have to comply with any specifications, name your halls, machines, and warehouse locations as it is convenient for you.
With the support access you can unlock access to your My tapio or your apps for a tapio partner. After activation, employees of this tapio partner can log in for a certain period of time and make changes. This is helpful if you need help setting up tapio or apps or if there is a problem. Please note that you should inform the tapio partner (for example via e-mail, telephone or via the ServiceBoard) when you activate the support access. You can deactivate the support-access at any time.
A service partner is a partner, who provides a service via tapio.
In ServiceBoard, this happens as follows: You can add service partners to your tapio account to send service requests and solve them e.g. via Video Diagnosis. You can add as many service partners as you like - you simply choose in the ServiceBoard web app which ServicePartner will receive your service request. When you add a service partner, your customer number or your machine numbers are sent to them to identify you as a customer.
Service Partners are also important for users of the the "Digital Sharpening" Add-on, which can be booked as an addition to the twinio Basic license. You can add a service partner to your tapio account and request the service partner to sharpen your tools. When you add a service partner, your customer number is sent to them to identify you as a customer.