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Support

For technical questions or problems you can reach us Monday to Friday from 8 a.m. to 5 p.m. according to German time:

phone +49 7452 9299 933

email service@tapio.one

Get started

Step by step instructions for your start with tapio

  1. Register your company once on tapio.one

  2. Enter your machines

  3. Add your colleagues as users

  4. Buy suitable apps for your company in the tapio shop and assign the purchased licenses to your machines

  5. Download the apps and log in with your user account Done!

All Video Tutorials you can find in our playlist tapio transparent

Q&A

tapio is the open wood industry ecosystem.

This means, that everyone can join and register at tapio to benefit from the know-how of us and our partners. For example, you can connect machines of tapio partners, to use apps and optimize your production.

Together with our tapio partners we are working on apps and services for the whole wood industry.

--> Register your comapny now!

If you want to use tapio for your company, all you need is one registration. >>> Click here to register your company.

With the tapio account you can add your colleagues as users, enter machines and shop applications in the tapio shop.

Manage your production and apps from us and our partners with only one tapio account.

Watch this video for more information about the registration process. >>> How to register at tapio

After registering at tapio, you can add your colleagues as users to tapio. All you need is the e-mail-address of your colleagues. After that, they get an invitation to register for themselves.

>>> In this video you can see how you can add colleagues

To add machines in your tapio account, you can use easyadd. Click on "add" in the equipment area and follow the instructions there. Also you can use QuickConnect, if your machine has this Feature.

>>> In this video we explain how to add machines

>>> This video explains the functionality of QuickConnect

Once you have registered with tapio and created your machines, the availability will be checked immediately. This is done automatically and free of charge. It can take one to two working days depending on the number of requests. Your tapio-ready machines are connected directly and without additional costs.

"tapio readiness" and possible updates can also be checked by your machine manufacturer.

Do you need help? Then please contact our support at service@tapio.one.

QuickConnect is a feature to get your machine even faster with tapio. To start, login on tapio and choose "Equipment" > "Add" and follow the instruction.

On HOMAG machines QuickConnect can be found at the powerTouch menu > "other applications" > "tapio QuickConnect". There is no QuickConnect on your machine? You can still use EasyAdd for machines without QuickConnect.

>>> Watch this video for more information about the process

As soon as you are registered at www.tapio.one, you are able to buy and activate applications on tapio.

>>> Watch this video to learn more about the process.

Choose your product at the tapio shop and type in the code in the field “Promotion Code”. Afterwards the price of the product will adapt depending on the kind of code you received. Proceed to checkout and place your order.

To redeem your code you need to be registered on tapio.

>>> In this video we explain how to use a voucher-code in the tapio shop

tapio uses a highly secure environment in which data is anonymised before it is combined. Here, tapio works with experts from research projects across Germany as well as large software partners such as Microsoft or Software AG.

Depending on the product, the data is processed once again and made available to you as a digital solution adapted for your needs.

You can use tapio on all smart devices such as smartphones, tablets, smartwatches.

To connect a machine with tapio all you need is an internet connection.

tapio accompanies your production safely into the digital world.

Because there are already 31 business partners involved, through which you can profit from the unique industry know-how of your manufacturers and suppliers. Because tapio is not a closed island solution, it´s open. With a technological platform and apps for everyone who is active in the wood industry.

Through simple solutions, you can overview your entire production as quickly as possible, to maintain it efficiently and to optimize it.

This way you secure your investments for the future.

A service partner is a tapio partner, who provides service via the tapio ServiceBoard. Add service partners to your tapio account to send service requests and solve them e.g. via Video Diagnosis. You can add as many service partners as you like - you simply choose in the ServiceBoard app which ServicePartner will receive your service request. When you add a service partner, your customer number or your machine numbers are sent to them to identify you as a customer.