tapio support
How can we help?
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Step-by-step guide to getting started with tapio
1. Register your company at My tapio
My tapio is designed to let you manage your entire digital workshop in one place. Therefore, you start by creating an admin account for your company.
2. Add machines
Some apps from tapio and tapio partners require a connection to your machine. For example, the app MachineBoard or MMR Mobile requires connectivity.
You can use the quick process QuickConnect for this by exchanging codes between the machine and tapio, or add the machine manually with EasyAdd. Adding machines to your tapio account is also free of charge. More information on how to connect your machine can be found here.
My tapio > Machines > Add
3. Invite users
If your colleagues and employees want to use tapio apps and apps from tapio partners, you can manage your team centrally in My tapio. Simply invite your colleagues or employees with their email address and they receive an email invite to activate their My tapio account.
My tapio > Users > Add
4. Buy licenses for apps
To use apps from tapio and tapio partners, you need a license for the application. You can buy licenses in the tapio Shop or activate a free trial.
Depending on the license model; the apps can then be used on any number of devices by any number of users. You can assign licenses to machines and users.
My tapio > tapio Shop
5. Download apps and log in
Now you can download the respective app on any number of Android and iOS devices, such as tablets or smartphones, and log in with your customer login data. And off you go - you're on your way to the digital workshop.
digital workshop
This is your My tapio customer account
Digitally recreate your physical workshop in My tapio. Whether woodworking machines, tools, users, service partners, or apps. Everything centrally in one place for all digital solutions and services.
tapio support
For technical questions about tapio
Can we assist you by registering with My tapio, or show you around My tapio? Or can we support you in solving any technical issues with My tapio?
Please feel free to reach out to our tapio team from Monday to Friday between 8.00 a.m. to 5.00 p.m. (CET)
Use the following phone number or email to get in touch:
+49 7445 8379 949
service@tapio.one
questions & answers
tapio 1x1
tapio is the open wood industry ecosystem.
This means, that everyone can join and register at tapio to benefit from the know-how of us and our partners. For example, you can connect machines of tapio partners, to use apps and optimize your production.
Together with our tapio partners we are working on apps and services for the whole wood industry.
tapio accompanies your production safely into the digital world.
Because there are already 41 business partners involved, through which you can profit from the special industry know-how of your manufacturers and suppliers. Because tapio is no siloed solution, but open and offers products for all, which are active in the wood industry. By this you have the possibility to overview your entire production as fast as possible, to maintain it easily and to optimize it.
Thus you secure your investments for the future.
tapio uses a highly secure environment in which data is collected anonymously. Here tapio works together with experts from nationwide research projects and large software partners such as Microsoft.
Depending on the product, the data is processed again and provided to you in a digital solution suitable for your requirements.
If you want to use tapio for your company, all you need is one registration.
>>> Click here to register at My tapio
Registered in My tapio you can manage users, add machines and buy apps from us and our partners in the tapio shop. All this with only one tapio account.
To be able to log in to My tapio, you need a company account with tapio. After registration, you and your users can log in to tapio at any time.
Click here to register
Click here to register at My tapio
After registering at tapio, you can add your colleagues as users to tapio. All you need is their e-mail-addresses. After that, they get an invitation to register for themselves.
To add machines to your tapio account, you can use EasyAdd or QuickConnect.
EasyAdd: Click in "My tapio" >> "Equipment" >> "Add" and follow the instructions for EasyAdd. The machine will then be checked for tapio-readiness by the manufacturer and you will receive a mail with all information.
QuickConnect: If your machine is equipped with QuickConnect, you only have to follow the instructions at the same place and your machine is directly connected to tapio.
Once you have registered with tapio and added your machines, the availability will be checked by the manufacturer. This is done automatically and free of charge and can take one to two working days depending on the number of requests. If your machine is tapio-ready, it will be connected directly and without additional costs. If your machine is not tapio-ready yet, you will receive information about which products you can still purchase for this machine.
"tapio readiness" and possible updates can also be checked by your machine manufacturer.
Do you need help? Please contact our support at service@tapio.one.
QuickConnect is a feature to add machines even faster to tapio. Simply start in your tapio account (My tapio) > "Equipment" > "Add" and select the option "Use QuickConnect" at the bottom left.
For HOMAG machines you will find QuickConnect in the powerTouch menu > "Other applications" > "tapio QuickConnect". You do not have a QuickConnect on your machine? Simply use EasyAdd to connect machines to tapio.
In My tapio, you can create and organize your complete production digitally. Everything you create in My tapio in your company account will be used for all tapio products you use.
Organize your machines by creating groups. You will see this organization, for example, in the MachineBoard App.
Create also storage locations you have in the company in My tapio. You can see these storage locations in our new App twinio.
You don't have to comply with any specifications, name your halls, machines, and warehouse locations as it is convenient for you.
Select the desired product in the tapio Shop, click on "buy" and then enter the code of your voucher in the field "promotion code". The price for the product will then be reduced depending on the type of code. Now go to the checkout and place the order.
Important: Promotion codes can only be applied to products with a contract term of "1 month with automatic renewal". To redeem your promotional code, you must be logged in with your tapio account.
Assigning product licenses to machines and users is easy. In My tapio, you can manage all your purchased licenses under Applications. Click on "Assign machine" or "Assign user" for the respective license and select from your created users and machines.
To create your tapio account you need one of the common web browsers such as Internet Explorer or Chrome and of course an internet connection. Depending on which products you want to use, you will need a smartphone or tablet with Android or iOS and an internet connection to use them. Detailed information is available on the respective product pages within the "Requirements" tab.
A service partner is a tapio partner, who provides service via the tapio ServiceBoard. Add service partners to your tapio account to send service requests and solve them e.g. via Video Diagnosis. You can add as many service partners as you like - you simply choose in the ServiceBoard app which ServicePartner will receive your service request. When you add a service partner, your customer number or your machine numbers are sent to them to identify you as a customer.
With the support access you can unlock access to your My tapio or your apps for a tapio partner. After activation, employees of this tapio partner can log in for a certain period of time and make changes. This is helpful if you need help setting up tapio or apps or if there is a problem. Please note that you should inform the tapio partner (for example via e-mail, telephone or via the ServiceBoard) when you activate the support access. You can deactivate the support-access at any time.
During registration, you can only register for countries for which tapio is available. You can find all available tapio countries here. Your country is not listed? Then subscribe to tapio and be the first to know when your country finds its way into the ecosystem.
It may happen that for legal reasons that the tapio shop is not yet available in your country. In this case please contact your tapio partner as some have the possibility to take over the distribution for certain regions or just ask us at service@tapio.one.
A tapio administrator is a user in a tapio company account with the role "Administrator". As an administrator you can add colleagues, i.e. other users, and change their roles. The tapio administrator can also manage apps and machines. The creator of a tapio company account is always automatically tapio Administrator.
