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Support

For technical questions or problems you can reach us Monday to Friday from 8 a.m. to 5 p.m. according to German time:

phone +49 7452 9299 933

email service@tapio.one

Get started

Step by step instructions for your start with tapio

  1. Register your company once on tapio.one


  2. Enter your machines


  3. Add your colleagues as users


  4. Buy suitable apps for your company in the tapio shop and assign the purchased licenses to your machines


  5. Download the apps and log in with your user account Done!

All Video Tutorials you can find in our playlist tapio transparent

Q&A

tapio is the open wood industry ecosystem.

This means, that everyone can join and register at tapio to benefit from the know-how of us and our partners. For example, you can connect machines of tapio partners, to use apps and optimize your production.

Together with our tapio partners we are working on apps and services for the whole wood industry.

>>> Register your company now

tapio accompanies your production safely into the digital world.

Because there are already 41 business partners involved, through which you can profit from the special industry know-how of your manufacturers and suppliers. Because tapio is no siloed solution, but open and offers products for all, which are active in the wood industry. By this you have the possibility to overview your entire production as fast as possible, to maintain it easily and to optimize it.

Thus you secure your investments for the future.

>>> Read more about "what is a silo solution?"

tapio uses a highly secure environment in which data is collected anonymously. Here tapio works together with experts from nationwide research projects and large software partners such as Microsoft.

Depending on the product, the data is processed again and provided to you in a digital solution suitable for your requirements.

>>> Read more about data security on tapio

If you want to use tapio for your company, all you need is one registration. >>> Register your company now

With the tapio account you can manage your users, add machines and buy apps from us and our partners in the tapio Shop. All this with one account.

Watch this video for further information: >>> How to register at tapio

To add machines to your tapio account, you can use EasyAdd or QuickConnect.

EasyAdd: Click in "My tapio" >> "Euqipment" >> "Add" and follow the instructions for EasyAdd. The machine will then be checked for tapio-readiness by the manufacturer and you will receive a mail with all information.

QuickConnect: If your machine is equipped with QuickConnect, you only have to follow the instructions at the same place and your machine is directly connected to tapio.

>>> Watch how to add machines

>>> Watch how to use QuickConnect

Once you have registered with tapio and added your machines, the availability will be checked by the manufacturer. This is done automatically and free of charge and can take one to two working days depending on the number of requests. If your machine is tapio-ready, it will be connected directly and without additional costs. If your machine is not tapio-ready yet, you will receive information about which products you can still purchase for this machine.

"tapio readiness" and possible updates can also be checked by your machine manufacturer.

Do you need help? Please contact our support at service@tapio.one.

QuickConnect is a feature to add machines even faster to tapio. Simply start in your tapio account (My tapio) > "Equipment" > "Add" and select the option "Use QuickConnect" at the bottom left.

For HOMAG machines you will find QuickConnect in the powerTouch menu > "Other applications" > "tapio QuickConnect". You do not have a QuickConnect on your machine? Simply use EasyAdd to connect machines to tapio.

>>> Watch how to use QuickConnect

After registering at tapio, you can add your colleagues as users to tapio. All you need is their e-mail-addresses. After that, they get an invitation to register for themselves.

>>> Watch how to add users

Once you have created your tapio account, you can buy products in the tapio Shop and use them.

>>> Watch how to buy products in the tapio Shop

>>> Read more about which products we recommend for you as a carpenter

Select the desired product in the tapio Shop, click on "buy" and then enter the code of your voucher in the field "promotion code". The price for the product will then be reduced depending on the type of code. Now go to the checkout and place the order.

Important: Promotion codes can only be applied to products with a contract term of "1 month with automatic renewal". To redeem your promotional code, you must be logged in with your tapio account.

>>> Watch how to redeem a voucher code

To create your tapio account you need one of the common web browsers such as Internet Explorer or Chrome and of course an internet connection. Depending on which products you want to use, you will need a smartphone or tablet with Android or iOS and an internet connection to use them. Detailed information can be found in the product's product description in the tapio Shop.

A service partner is a tapio partner, who provides service via the tapio ServiceBoard. Add service partners to your tapio account to send service requests and solve them e.g. via Video Diagnosis. You can add as many service partners as you like - you simply choose in the ServiceBoard app which ServicePartner will receive your service request. When you add a service partner, your customer number or your machine numbers are sent to them to identify you as a customer.

During the registration process you can only register for countries for which tapio is available. >>> Here you can register for the tapio Trendletter to get informed as soon as tapio is available in your country.

It may happen that for legal reasons that the tapio shop is not yet available in your country. In this case please contact your tapio partner as some have the possibility to take over the distribution for certain regions or just ask us at service@tapio.one.

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