Service "To-Go"
Technical requirements
for using the service web app "ServiceBoard"
| + Recommendation for browser | Chrome, Firefox, Edge, Safari each in the latest version |
| + Internet connection | Download min. 384 kbit/s Upload min. 384 kbit/s |
| + Machines | All machines and servicable items of integrated tapio partners. Machine connectivity or tapio-readiness is not required for using ServiceBoard for service inquiries and video diagnosis. |
| + Service Partners | You might need you (existing) service contract with your individual service partner, e.g., the machine manufacturer, to be served by the corresponding service partner. |
How to activate your ServiceBoard license
Register your company at my.tapio.one and invite your colleagues as users. | |
Register your machines and serviceable items of integrated tapio partners. Add the service partner relations within your company account in my.tapio.one. | |
Go to the tapio shop, select a package and buy your ServiceBoard license. | |
Assign the purchased ServiceBoard licenses to your machines and add additional packages if necessary. | |
Open ServiceBoard at serviceboard.tapio.one and log in with your user account. |
You will get to know how you, as a machine manufacturer, can install the ServiceBoard for your customers.
digital customer service
How you can use the ServiceBoard for your customers as a tapio partner
We show you how you as a machine manufacturer, tool and material manufacturer can shape the digital service for your customers more efficiently and more easily. Because with just one service app, your customer can send service tickets to exactly the right service partner, i.e. your service department, quickly and securely.
Happy to help
Support for technical questions
+49 7445 8379 949
service@tapio.one
Monday to Friday from 8.00 to 17.00 (CET)
