for workshops and production

Machine service with the
web app ServiceBoard

easy & fast

A service web app
for machine service


Web app for service cases

Gain an overview of all your service cases of your production - the cases already solved and the cases in progress!


Service ticket

Create a service ticket with just a few clicks. Add photos from your machines and send your service request to the corresponding service partner.


Video diagnosis

Initiate a video connection with your service partner to jointly solve your issue with the video camera of your mobile device.



Thanks to the technical implementation as a web app, the ServiceBoard can be used anytime and anywhere in the browser, regardless of the device.

service web app

Oh no, production stopped due to a machine error!

Manage your service cases and remote maintenance quickly with a service app and reduce your communication effort to a minimum. Besides the video diagnosis, the service app provides you with a quick and easy overview of your service cases - - from any device and without any download. For example, on

  • service tickets currently unsolved,
  • previously solved service issues and the solution
With solutions to success

Personal knowledge database
for machine problems

With the ServiceBoard, you build up an extensive knowledge database over time. The documented solutions to your individual machine problems and error messages give you numerous options over time to fix recurring errors yourself. Advantages of documented solutions:

  • Solve recurring machine problems yourself in the future.
  • With the search function, you can quickly and easily find a suitable solution, saving valuable time in the event of a production stoppage.
  • Through the web app you have access to your knowledge database anytime and anywhere
prices & packages

The right subscription for your need


10 € / month

for one machine

Basic + Partner

10 + 7 € / month

Per machine / One-time partner


75 € / month

5 useful apps in one package

„The ServiceBoard app is a big pain relief for us – especially with regards to documenting service tickets. I would no longer purchase any further machine for our production that cannot be integrated into ServiceBoard.”

Jürgen Müller, exligno GmbH
examples from the workshop & production

Service from practice
made digital & efficient

Service app

Why we should make our machine service easier
with a digital web app service app

Everybody knows this Monday morning when all the machines are supposed to be running so that completion dates in furniture production can be met—supposed to be running. Because the typical Monday morning sometimes poses a challenge with machine problems and errors.

But what to do in case of a machine error? Search for the service telephone number of the service partner and spend time in queues?
The digital solution ServiceBoard from tapio presents a time-saving solution:

Save time & costs with a service app

With tapio's ServiceBoard service requests and service tickets can be created with just a few clicks. The appropriate service technician of the service partner then reports back - by telephone or video diagnosis. Valuable time is saved, and a solution is found quickly.
And this is how it works:

Step 1 – Create a service ticket

In production, the app is opened, and a ticket is created. The operator can select or scan the machine on which the error occurred. A short description of the problem is then typed, and photos can be added. This can be helpful, for example, if errors are displayed on the machine's touch screen. Besides, a specific callback phone number can be entered.
Finally, it can be indicated whether production is currently at a standstill due to the error. This gives the service ticket the corresponding status "machine standstill" in case of an emergency.

Step 2 - Support from the service technician via video

Based on the error description, the service case is immediately directed to your service partner's appropriate technician. The service partner will then contact you. This can be via telephone or video diagnosis on the ServiceBoard. With the help of a video diagnosis, you can show the technician the problem or show you the solution using 3D models.

You can decide for yourself whether to switch on your camera or not. For example, the service technician can use the camera on your smartphone or tablet to see precisely what you see, which is the fastest way to help you find the solution.

Depending on your machine's age, the service technician can also switch on your machine - as remote maintenance, remote service, or remote access. This enables the technician to carry out the machine service remotely, i.e., from a distance.

This conveniently eliminates the service technician's travel time and machine downtime, leading to lower service costs for your machine. Thus, remote service saves time and money.

Step 3 - Document the solution

If the machine's solution has been found in step 2 with the help of the service technician, this solution is now automatically saved in the app for the service case in the ServiceBoard.

Colleagues who have not witnessed the service case due to vacation or working another shift can view the solution transparently. If a machine problem occurs again, the solution is displayed. In this way, service cases and machine errors can be solved even faster without contacting the service partner again. In reality, this results in real-time and cost savings.

Easy to use in furniture production

The ServiceBoard service app works equally well on iOS and Android to be used on almost all mobile devices. With tapio, the number of users is unlimited, and you only pay per machine to use the ServiceBoard. You can choose whether you take out an annual or monthly subscription for the machine. You can easily manage the licenses and machines and the users of your company in

What our customers say about using the ServiceBoard:

We use the tapio ServiceBoard to get faster support in case of service cases. Consequently, machine downtimes are reduced, and spare parts are identified more quickly because a picture replaces a longer explanation/description.

Daniel Buhtz, production manager at exligno GmbH (30 employees)

Advantages of the ServiceBoard at a glance

  • Machine service & remote maintenance via the Service App
  • The entire team can view documentation of the individual solutions
  • Machine maintenance tasks at a glance
  • Time & cost savings in case of service and improved communication