remote service web app
Solving your service requests better and faster
Service tickets
- Overview of all service tickets created in your ServiceBoard - closed and open service cases
- Open new ticket, select your machine, describe your service case, add photos and mark if production has stopped due to the issue - off you go!
- No time-consuming queue, your service technician contacts you
Knowledge database
- Solve individual machine problems yourself in the future
- Automatic build-up through solution documentation of the service partner
- Find the right solution quickly and easily with the search function
Video call
- Initiate video diagnosis to connect with your service partner
- Show your service technician via your camera your issue
- See the screen of your service technician who can display possible solutions to you
- Use the ServiceBoard on all devices.
Act quickly in case of a defect
If none of the solution suggestions from serviceAssist were helpful, you can jump directly from the serviceAssist web app to the prefilled service ticket in the tapio ServiceBoard. This saves you valuable time in the event of machine failures.
ServiceBoard live
With the ServiceBoard you save costs and valuable time during machine service. So you solve potential machine problems faster and get an overview of all your service cases - on your smartphone and tablet.
ServiceBoard in a nutshell
That's how it works!
ServiceBoard offers an overview of all previous and current service cases within a company for various machines, tools, and materials. It is an app to easily communicate with different service partners. Simply create a service ticket and use video diagnosis to get your solution for a machine error faster. Your solutions are stored for you and your team.examples from the workshop & production
Service from practice
made digital & efficient
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